Refund policy

Last updated: August 22, 2026

10-Days Trial and Returns

We provide a 10-days trial period beginning from the date of delivery. During this period, customers may return the product if it arrives damaged or if they are not satisfied with their purchase.

An unboxing video is mandatory in all cases of return, regardless of the reason. This video serves as proof of the product’s condition at the time of delivery and is required for us to process any return request.

Conditions of Return

If the product is damaged during delivery, and the unboxing video clearly establishes this, the cost of return delivery will be borne by us.

If the product is being returned due to customer dissatisfaction, it must be in its original condition, with all packaging and accessories intact. All returns are subject to inspection and approval by the Company at its sole discretion. Reverse pickup charges shall apply to eligible return requests and will be borne by the customer, with the applicable charges communicated at the time of initiating the return.

Delivery charges (forward), installation charges, promotional discounts, and any other ancillary fees shall be non-refundable. In case of EMI transactions, any EMI processing fees, foreclosure or pre-closure charges, cancellation charges, interest components, or other bank-related fees imposed by the issuing bank or financial institution shall be borne solely by the customer. Such charges are determined by the respective bank or financial institution, and the Company shall not be responsible or liable for any such charges under any circumstances.

Refunds

Refunds shall be processed only to the original mode of payment within 5-7 working days from the date the returned Product is successfully inspected and approved at our warehouse. The timeline, however, may vary depending on the customer’s payment provider.

Warranty Disclaimer

This policy governs only returns and refunds within the trial period. It does not extend to any form of warranty beyond what is required by applicable law.

Contact Us

For returns or related queries, reach out to us at:
Email: support@boxie.in